Effective date: October 3, 2026
This Digital Product Refund and Delivery Policy applies to digital
products purchased from Adams Emotional Agility Coaching through https://adamsemotionalagilitycoaching.com.
1. Digital Delivery
Digital products are delivered electronically. After a successful
payment, you should receive access through one or both of the
following:
- A confirmation or receipt page containing a download link.
- An email sent to the address entered during checkout containing your
receipt, download link, or access instructions.
No physical product will be shipped unless a product page expressly
states otherwise.
Delivery is usually available shortly after payment. Delays may occur
because of email filtering, an incorrectly entered email address,
payment review, Internet interruption, Website maintenance, or another
technical issue outside our immediate control.
2. Before Contacting Support
If you do not receive your product:
- Check your spam, junk, promotions, and other filtered-email
folders. - Search your inbox for messages from Adams Emotional Agility
Coaching. - Confirm that you are checking the email address used during
checkout. - Allow a reasonable amount of time for payment confirmation and email
delivery.
If access is still unavailable, email emotionalagilitycoaching@gmail.com
with:
- The name used for the purchase.
- The email address used at checkout.
- The approximate purchase date.
- The product purchased.
- A brief description of the problem.
Do not send complete payment-card information by email.
3. File Formats and
Compatibility
The product page will identify the format provided. Products may
include fillable PDF files, print-friendly PDF files, or other stated
digital formats.
You are responsible for confirming that your device and software can
open the stated file format. A current PDF reader may be required. The
appearance and functionality of fillable fields may differ by device,
browser, operating system, or PDF application.
If a file is corrupted, incomplete, incorrect, or inaccessible,
contact us so we can provide a replacement file or another reasonable
access method.
4. Refund Policy
Because digital products are delivered electronically and cannot be
returned in the same manner as physical goods, purchases are generally
final and nonrefundable once the download or access link has been
provided, except where a refund is required by law.
We do not ordinarily provide refunds because:
- You changed your mind after purchase.
- You did not use or complete the product.
- You expected different content when the product page accurately
described what was included. - Your device or software is incompatible with the clearly stated file
format. - You purchased the product but later found a different resource or
service you preferred.
We will review requests involving:
- A duplicate charge for the same product.
- A product that was not delivered and could not be restored after
reasonable troubleshooting. - A materially defective or corrupted file that we could not
replace. - A product materially different from its description at the time of
purchase. - Another circumstance in which applicable law requires a refund.
Please report a delivery or technical problem within 14 days
of purchase. Contacting us within that period does not
guarantee a refund, but it allows us to verify the order and attempt to
resolve the problem promptly.
When a problem can reasonably be corrected by resending a link,
replacing a file, or providing technical guidance, we may offer that
remedy before issuing a refund.
Approved refunds will generally be returned to the original payment
method. Processing time is controlled in part by the payment provider
and financial institution.
5. Accidental or
Unauthorized Purchases
If you believe a purchase was made accidentally or without your
authorization, contact us promptly at emotionalagilitycoaching@gmail.com.
We may request information reasonably necessary to locate and verify the
transaction.
Nothing in this policy limits rights available through your payment
provider or rights that cannot be waived under applicable law. We ask
that you contact us first when possible so we have an opportunity to
investigate and resolve the issue.
6. Personal-Use License
Your purchase grants you a limited license to use the digital product
for your own personal, noncommercial use unless a separate license
expressly permits other use.
You may not share, resell, redistribute, upload, reproduce, teach
from, publish, or commercially use the product or its download link.
Group, organizational, classroom, professional, or client use requires
prior written permission or a separate license.
7. Product Updates
Your purchase includes the version of the digital product offered at
the time of purchase. Future revisions, expanded editions, companion
products, courses, or programs are not included unless the product page
or a separate written offer states otherwise.
We may provide corrected replacement files when necessary.
8. Contact
For delivery help, technical support, or a refund review,
contact:
Adams Emotional Agility Coaching
Email: emotionalagilitycoaching@gmail.com
Website: https://adamsemotionalagilitycoaching.com
Please include enough order information for us to locate the
purchase, but do not send complete payment-card details.